FAQ

Gold plated pieces have a brass base with a thick layer of 14k gold. Gold vermeil is 925 sterling silver coated with a thick layer of 14k gold. Our sterling silver pieces are stamped 925, and our Solid Gold collection is 14k gold all the way through. Learn more on our Materials page.

Our plating is 3 microns, finished with an e-coat for extra luster and durability. Plating that peels or flakes under normal wear is covered by our warranty on orders shipped in Canada.

Yes. All our materials are nickel-free.

Use our printable ring sizer and size conversion chart.

Yes. Learn more about our wholesale and dropshipping programs.

Quebec and Ontario: 1 to 3 business days.

Rest of Canada: 1 to 5 business days.

United States: 3 to 7 business days.

International: 3 to 10 business days.

We process all orders within 24 business hours. Orders are shipped Monday through Friday, excluding Canadian holidays.

Contact us at info@draecollection.com as soon as possible and we will try to accommodate your request. Changes cannot be made once the order has shipped. If it has already shipped, you can still start an exchange or receive store credit when your items arrive.

No. Please provide a valid residential or commercial address at checkout.

At times, orders are delivered 1 to 3 days after the tracking shows them as delivered. Please wait 3 business days. If you still have not received your package, contact us at info@draecollection.com.

This means there was an issue with, or a missing part of, your shipping address. Contact us at info@draecollection.com and we will help resolve it. The cost of shipping the package back to you is at the customer's expense.

International customers may need to pay sales tax, duty and customs charges. These are the responsibility of the customer and are not included in the order cost or the shipping fee. See our Shipping and delivery page.

You have 14 days from the date of delivery to request an exchange. Email info@draecollection.com with your order number, full name, complete address and the items you wish to exchange.

Exchanges are for the same item or another of equal value, and are subject to a processing fee of 20$. Items must be unworn, in their original packaging and in the same condition as received. Our team aims to respond within 24 to 72 business hours. See our Exchanges page.

Final sale items cannot be exchanged or returned for store credit.

• All sale items
• Mystery products
• Earrings and earring backs, for hygienic reasons
• The Solid Gold collection
• Free gifts
• Items purchased at pop-ups and sample sales
• Items that have already been exchanged
• All international orders

Fill in the claim form on our Warranty page with your order details and photos. We reply within 1 to 3 business days.

Lost items. Scratches, bends and breaks from normal wear and tear. Damage from misuse or poor storage. Repairs or changes made by anyone other than DRAE COLLECTION, including resizing. Pieces bought from other sellers. Free gifts, mystery products, final-sale pieces, and sample-sale or pop-up purchases. See the full details on our Warranty page.

Regular cleaning helps avoid the residue buildup that can dull the original shine. The easiest and safest way is warm water and a detergent-free soap. Do not use steam or ultrasonic cleaners, as they may damage your jewelry. We highly recommend removing your jewelry before applying hand sanitizer. See our Jewelry Care page.

When you are not wearing it, store it in a safe, dry place to protect it from daily exposure. Store pieces separately to avoid damage, and make sure they are completely dry before storing.