HELP CENTER
Exchanges
We do not provide refunds. Exchanges and store credit are available for eligible items, within 14 days of delivery. Can't find what you need? Contact us.
How exchanges work
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We do not provide refunds. Exchanges and store credit are available for eligible items.
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Once your order has been delivered, you have 14 days to initiate an exchange.
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Email us at info@draecollection.com with:
- Your order number
- Your full name
- Your complete address
- The items you wish to exchange
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Exchanges can be made for the same product or for another product of equal value.
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Exchanges and store credit are subject to a processing fee of 20$ to get a return label.
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Our customer service team aims to respond within 24 to 72 business hours to assist you promptly.
Eligibility
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To qualify for an exchange, items must be in their original packaging, unworn and in the same condition as received. Earrings, sale items, free gifts, Solid Gold pieces and personalized pieces are final sale.
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That is covered by our one-year warranty on orders shipped in Canada. See our Warranty page.
Final sale
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Yes. Solid Gold and personalized pieces are made to order in Montréal and take about 14 days to produce. They cannot be exchanged, returned or refunded, so please check your size, details and spelling before ordering.
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Final sale items cannot be exchanged or returned for store credit.
- Sale items: all sale items are final sale at the time of purchase.
- Final sale products: the Solid Gold collection, personalized products, earring backs, earrings, mystery products, free gifts, and items purchased at pop-ups or sample sales.
- Exchanged items: any item that has been exchanged is considered final sale. No exchanges or store credit will be issued for it.
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All international orders are final sale. We do not offer exchanges or store credit once the order has been delivered.
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