The bracelet looks fine, trying to work the clasp is nearly impossible. The snap is extremely tight and stiff; it’s hard to operate with two hands much less one. Having deficient construction is unfortunate given the company’s policy of no refunds. I would request an exchange, except I would be worried about receiving a non-refundable *and* non-exchangeable product of similar quality. I would recommend purchasing elsewhere.
Store owner replied: Thank you for your honest feedback, Roseanna. We’re sorry to hear you’re having difficulty with the clasp. We understand how frustrating it can be when a clasp feels especially tight or stiff at first. We’d be happy to look into this with you and arrange an exchange if there is an issue with the clasp. We've contacted you by email, and we’ll make sure to find a solution for you.