DRAE COLLECTION offers a 1-year warranty on all our products.
Question
Réponse
Question
Réponse
WHAT DOES THE WARRANTY NOT COVER?
- Our Warranty DOES NOT COVER: Oxidization - When Silver is exposed to air over a long period of time, it is likely to oxidize and turn a dark black color. This is normal and fixable! (Please see our FAQ on Jewelry care)
- Our Warranty DOES NOT COVER: Any products having a reaction due to cleaning products, chemicals, or perfume. We highly recommend you remove all jewelry before using harsh cleaning products. Or in any situation where your items would be exposed or affected by harmful chemicals. Remember, jewelry is always the last thing you put on, and the first thing you take off.
- Our warranty DOES NOT COVER: lost items.
- Our warranty DOES NOT COVER: scratches that come with normal wear and tear (like a bent ring or broken chain)
- Our warranty DOES NOT COVER: improper use or storage of your product - see our FAQ for storage tips!
