HELP CENTER

Exchanges

We do not provide refunds. Exchanges and store credit are available for eligible items, within 14 days of delivery. Can't find what you need? Contact us.

1. Check your item

It must be eligible, in its original packaging, unworn and in the same condition as received.

2. Email us

Within 14 days of delivery, write to info@draecollection.com with your order details.

3. We help you

Our team aims to respond within 24 to 72 business hours.

How exchanges work

  • We do not provide refunds. Exchanges and store credit are available for eligible items.

  • Once your order has been delivered, you have 14 days to initiate an exchange.

  • Email us at info@draecollection.com with:

    • Your order number
    • Your full name
    • Your complete address
    • The items you wish to exchange

  • Exchanges can be made for the same product or for another product of equal value.

  • Exchanges and store credit are subject to a processing fee of 15$ to get a return label.

  • Our customer service team aims to respond within 24 to 72 business hours to assist you promptly.

Eligibility

  • To qualify for an exchange, items must be in their original packaging, unworn and in the same condition as received. Earrings, sale sections items and free gifts are final sale. 

  • That is covered by our one-year warranty on orders shipped in Canada. See our Warranty page.

Final sale

  • Final sale items cannot be exchanged or returned for store credit.

    • Sale items: all sale items are final sale at the time of purchase.
    • Final sale products: the Solid Gold collection, earring backs, earrings, mystery products, free gifts, and items purchased at pop-ups or sample sales.
    • Exchanged items: any item that has been exchanged is considered final sale. No exchanges or store credit will be issued for it.

  • All international orders are final sale. We do not offer exchanges or store credit once the order has been delivered.

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