Exchanges

Exchange Policy

DRAE COLLECTION offers exchanges by mail or at our showroom (55 Louvain O Street, Suite 400 Montreal, QC, Canada, H2N 1A4)

  • Once you receive your order, you have a 14-day exchange period.

  • Email DRAE COLLECTION with your order number, full name and complete address. As well as indicating the items you wish to exchange. (Exchanges can be made for the same product or another product equalling the same value.)

  • Our customer service team will respond within 24 business hours and will be happy to send you a return label via email or create an appointment for you to be able to come shop and do your exchange in store. 

  • All exchanges must be in their original packaging, and in the same condition they were received in.

  • We offer store credit or exchanges for items that meet our return criteria. (We do not provide refunds.)