Return & Exchange
DRAE COLLECTION now offers easy returns. Please follow the steps below, to initiate your return.
- Once you receive your order, you have a 10-day return period.
- Write an email to DRAE COLLECTION. Please include your order number, full name and complete address. As well as indicating the items you wish to return, and why. Our customer service team will respond within 24 business hours.
- All returns must be in their original packaging, and in the same condition they were received in.
- Once the return has been reviewed by a member of our team, it will be processed, and you will receive a refund confirmation email. Please note, there is a processing fee of $12 for your return.
- DRAE COLLECTION does not offer free return labels. If you would like one created for you, there is a $12 fee.
- Please include your order invoice in the return shipment
- Please note, earrings are final sale for hygienic purposes.
- We can refund the full amount without a processing fee to a gift card for store credit towards a future purchase.
- Please allow 2-5 business days to see the refund reflected in your statements, following the reception of your products.
DRAE COLLECTION offers exchanges by mail or at our showroom (55 Louvain O Street, Suite 400 Montreal, QC, Canada, H2N 1A4)
- Email DRAE COLLECTION with your order number, full name and complete address. As well as indicating the items you wish to exchange. (Exchanges can be made for the same product or another product equalling the same value.)
- Our customer service team will respond within 24 business hours and will be happy to send you a return label via email or create an appointment for you to be able to come shop and do your exchange in store.
- All exchanges must be in their original packaging, and in the same condition they were received in.