Can I cancel, modify my order, or change my shipping address?
  • As we process and ship the order within a few business hours, if any changes need to be made to your order we ask you to contact our customer service at as soon as possible. 

  • If your order has been shipped, you can return or exchange your items once received. 

  • We cannot make any changes after the order has been shipped.
What are your shipping delays?
  • We process all orders within 24 business hours.

  • Orders ship Monday to Friday, excluding holidays.

  • Shipping time in Canada, 1-5 business days. USA is 3-7 business days. International shipping time is 3-5 business days.
My package says it was delivered, but I have not received it?
  • At times, orders are delivered 1–3 days after the tracking being updated as delivered. 

  • We require our customers to wait 3 business days, if not received after the 3-day period, please contact our customer service for assistance at
My package says it was returned to sender, what do I do?
  • This means there was an issue or missing a part of your shipping address. 

  • Please contact our customer service at, they will be able to fix the issue and send you back your package.