HELP CENTER

Shipping and delivery

Answers to the most common questions about our rates, delivery times and orders. Free standard shipping on Canadian orders over $100 (before taxes). Can't find what you need? Contact us.

Shipping rates

  • Canada: Standard shipping is $15 CAD and Express is $22 CAD.

    United States: $30 flat rate.

    International: $30 flat rate.

  • Yes. Enjoy free standard shipping on Canadian orders over $100 (before taxes). Free shipping does not apply to orders shipped to the United States or other countries.

  • Yes. Shipping to the United States and to other countries is a $30 flat rate. Delivery takes 3 to 7 business days in the United States and 3 to 10 business days for international orders.

  • No. We are unable to ship to P.O. box addresses. Please provide a valid residential or commercial address at checkout so your order can be delivered.

Delivery times

  • Quebec and Ontario: 1 to 3 business days.

    Rest of Canada: 1 to 5 business days.

  • 3 to 7 business days.

  • 3 to 10 business days.

  • We process in-stock orders within 24 business hours. Orders are shipped Monday through Friday, excluding Canadian holidays. Solid Gold and personalized pieces are made to order and ship after about 14 days of production.

  • Solid Gold and personalized pieces are made to order in Montréal. Production takes about 14 days, and your order ships once it is ready. The delivery times above apply after production.

    These pieces are final sale and cannot be exchanged or returned. See our Exchanges page.

Duties and customs

  • International customers may need to pay sales tax, duty and customs charges. These charges are the responsibility of the customer and are not included in the order cost or the shipping fee.

    They vary by country and by the state of the shipping address, so we recommend contacting your local customs office to find out what applies. DRAE COLLECTION is not responsible for any additional taxes and customs charges requested during shipment.

Orders and problems

  • We aim to process your order within a few business hours of placement. To cancel, modify your order or update your shipping address, contact us at info@draecollection.com as soon as possible. We will try to accommodate your request.

    Changes cannot be made once the order has shipped. If it has already shipped, you can still start an exchange or receive store credit when your items arrive. See our Exchanges page.

  • If your package was returned because of an address issue or incomplete information, contact us at info@draecollection.com. Our team will help resolve the issue. The cost of shipping the package back to you is at the customer's expense.

  • Our one-year warranty applies to orders shipped to a Canadian address. It does not apply to orders shipped to the United States or other countries. See our Warranty page.

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