What are the shipping fees and delivery timeline?
Enjoy Free standard shipping on orders over $100 (before taxes) within Canada and the United States.
CANADA
Shipping time within Canada range between 1-5 business days.
Standard Shipping : 15$ CAD
Express Shipping : 22$ CAD
UNITED STATES
Shipping time within the USA range between 3-7 business days.
Standard Shipping : 12$ USD
Overnight DHL Shipping 24h to 48 : 25$ USD
INTERNATIONAL
Shipping time for international orders range between 3-5 business days.
Standard Shipping : 45$ USD
DUTIES AND CUSTOMS
International customers may need to pay sales tax, duty, and/or customs charges. These charges are the responsibility of the customer and are not included in the order cost or shipping fee. Taxes and customs charges vary by country and state of the shipping address.
We recommend contacting your local customs office to determine applicable taxes and fees. DRAE COLLECTION is not responsible for any additional taxes and customs charges requested during shipment.
Order fulfillment
We process all orders within 24 business hours. Orders are shipped Monday through Friday, excluding Canadian holidays.
Can I cancel, modify my order, or change my shipping address?
We aim to process your order promptly within a few business hours of placement. If you need to cancel, modify your order, or update your shipping address, please contact our customer service at info@draecollection.com as soon as possible. We will try to accommodate your request.
Please note that changes cannot be made once the order has been shipped. If your order has already shipped, you may still initiate an exchange or receive store credit upon receipt of your items.
Package Returned to Sender?
If your package has been returned to sender due to an address issue or incomplete information, please contact our customer service at info@draecollection.com. Our team will promptly assist in resolving the issue and ensure your package is reshipped to you.
