OUR WARRANTY
Made to last. Backed for one year.
Every DRAE COLLECTION piece bought on draecollection.com and shipped in Canada is covered for one year from the date of purchase against defects in materials, workmanship and plating. If something isn't right, we'll make it right.
For one year from the date of purchase, we cover defects in materials, workmanship and plating. For example, a clasp that fails, a stone that falls out of its setting, or plating that peels or flakes under normal wear.
The warranty applies to orders placed on draecollection.com and shipped to a Canadian address, claimed within one year of purchase by the person who placed the order.
It does not apply to orders shipped to the United States or other countries, or to pieces received as gifts.
Lost items. Scratches, bends and breaks from normal wear and tear, such as a bent ring or a chain that snaps from a pull. Damage from misuse or poor storage. Repairs or changes made by anyone other than DRAE COLLECTION, including resizing. Pieces bought from other sellers. Free gifts and promotional items, mystery products, final-sale pieces, and sample-sale or pop-up purchases.
The shipping label is paid by you. We send you an invoice for it, and once it's paid, we ship your replacement. To keep improving our quality, we may ask you to send the original piece back for inspection.
Yes. Plating that peels or flakes under normal wear is covered during the first year. Gold plating can also wear gradually with daily use, perfume, sweat and water, so please follow our Jewelry Care tips to make your pieces last.
Please contact us first. Resizing or repairs done by an outside jeweller void the warranty.
The warranty applies to the person who placed the order and does not apply to pieces received as gifts.
The warranty applies to orders shipped to a Canadian address. It does not apply to orders shipped to the United States or other countries. If you have a question about your order, contact us.
No. Unworn pieces can be exchanged within 14 days, as explained on our Exchanges page. The warranty covers defects during the first year.
This warranty is in addition to your rights under the consumer protection laws that apply to you.
