Exchange policy

We do not provide refunds. Exchanges and store credit are available for eligible items, as described below.

How long do I have?

Once your order has been delivered, you have 14 days to initiate an exchange.

How do I start an exchange?

Email us at info@draecollection.com with:

• Your order number
• Your full name
• Your complete address
• The items you wish to exchange

Our customer service team aims to respond within 24 to 72 business hours.

What can I exchange my item for?

Exchanges can be made for the same product or for another product of equal value.

Is there a fee?

Exchanges and store credit are subject to a processing fee of $15 to get a return label. All amounts are in your local currency.

Which items are eligible?

To qualify for an exchange, items must be in their original packaging, unworn and in the same condition as received.

Final sale items

Final sale items cannot be exchanged or returned for store credit:

• Sale items: all sale items are final sale at the time of purchase.
• Final sale products: the Solid Gold collection, earring backs, earrings, mystery products, free gifts, and items purchased at pop-ups or sample sales.
• Exchanged items: any item that has been exchanged is considered final sale. No exchanges or store credit will be issued for it.

International orders

All international orders, meaning orders shipped outside Canada and the United States, are final sale. We do not offer exchanges or store credit once the order has been delivered.

Defective items

A defect is covered by our one-year warranty on orders shipped in Canada. See our Warranty page.

Questions

Contact us at info@draecollection.com or +1 514-382-0101.