Exchanges
RETURN POLICY
We want you to be 100% satisfied with your order. If you have ordered the wrong size, we’ll be happy to exchange it for the correct size as per our [exchange policy].
If when you receive your item it is defective or damaged, we will replace (or refund) it for you. Otherwise all our items are deemed final sale.
Use our [Contact Us] form, or email us at info@draecollection.com within 48 hours of receiving the item and we will contact you to arrange the replacement.
You will be asked to return the defective item to this address:
DRAE
55 Rue Louvain O 360-04
Montreal, Quebec, Canada
H2N 1A3
Once received, we will fully examine the damaged item and notify you of our decision. If you’re entitled to a replacement, we will ship the new item to you at no charge. If you are entitled to a refund, we will process using the original method of payment.
EXCHANGE POLICY
If you received a damaged or defective item, we are truly sorry about that, and we’ll be happy to replace (or refund) it for you, as per our [return policy].
If you have ordered the wrong size, contact us within 48 hours of receipt at info@draecollection.com or use the [Contact Us] form.
You will be asked to return the item to this address:
DRAE COLLECTION
55 Rue Louvain O 360-04
Montreal, Quebec, Canada
H2N 1A3